Terms of Service
Last updated: June 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (or the entity you represent) and Toctive Ltd. (“MediSync”, “we”, “us”, or “our”) governing your access to and use of the MediSync platform, including all associated software, services, APIs, and documentation (collectively, the “Service”). By creating an account, clicking “I agree,” or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
Use of the Service
Subject to these Terms, MediSync grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business operations in a healthcare setting. You may use the Service only in compliance with these Terms, our Acceptable Use Policy, and all applicable laws and regulations, including those specific to healthcare data (such as HIPAA, GDPR, and local equivalents). You are solely responsible for all activity conducted through your account, including activity by your staff members, whether or not such activity was authorised by you. MediSync reserves the right to modify, suspend, or discontinue the Service or any feature thereof at any time with reasonable notice.
Accounts
To use the Service, you must register for an account by providing accurate, complete, and current information. You must promptly update your account information to keep it accurate. You are responsible for safeguarding your account credentials and must not share your password or authentication tokens with anyone outside your organisation. You must immediately notify us at [email protected] if you suspect unauthorised access to your account. MediSync will not be liable for any loss arising from your failure to secure your account. Each account is for a single organisation; you may not resell or sublicence access to the Service without our prior written consent. We reserve the right to suspend or terminate accounts that violate these Terms.
Subscriptions and billing
The Service is offered on a subscription basis. Subscription fees are billed in advance on the billing cycle you select (monthly or annual) and are non-refundable except as stated in our Refund Policy or required by applicable law. Prices are subject to change; we will give you at least 30 days’ notice before any price increase takes effect. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. Failure to pay fees may result in suspension or termination of your access. You are responsible for any taxes applicable to your subscription. All fees are quoted exclusive of VAT or other applicable taxes unless stated otherwise.
Acceptable use
You agree not to: (a) use the Service in any way that violates applicable local, national, or international law or regulation; (b) upload, transmit, or store any content that is unlawful, defamatory, obscene, or that infringes any third-party intellectual property rights; (c) attempt to gain unauthorised access to any part of the Service or its related systems; (d) reverse-engineer, decompile, or disassemble any part of the Service; (e) use the Service to transmit unsolicited commercial communications (spam); (f) introduce malware, viruses, or other malicious code into the Service; (g) interfere with or disrupt the integrity or performance of the Service or the data contained therein; (h) attempt to probe, scan, or test the vulnerability of the Service without our prior written permission; (i) use any automated means to scrape, crawl, or extract data from the Service. Violation of this policy may result in immediate account termination.
Limitation of liability
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEDISYNC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF MEDISYNC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL MEDISYNC’S AGGREGATE LIABILITY EXCEED THE FEES PAID BY YOU TO MEDISYNC IN THE TWELVE MONTHS PRECEDING THE CLAIM.
Changes to these Terms
We may revise these Terms from time to time. We will notify you of material changes by sending an email to the address on your account and by displaying a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription. Non-material changes (such as typographical corrections, reorganisation, or clarifications that do not alter rights or obligations) may be made without notice.
Contact
If you have questions about these Terms or wish to report a violation, please contact us at: Toctive Ltd., [email protected]. For urgent legal notices, please mark your email ‘Legal Notice’ to ensure prompt handling. Our registered office address is available at toctive.com.
Intellectual property
The Service, including all software, design, text, graphics, logos, and other content created by MediSync, is the exclusive property of Toctive Ltd. and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence described above. You retain full ownership of all data you upload to the Service, including client records and clinical data. By uploading content, you grant us a limited licence to store, process, and display that content solely to operate and improve the Service. You may export your data at any time through the account settings, and upon termination we will make your data available for export for 30 days.
Governing law and disputes
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall first be referred to informal negotiation between the parties. If the dispute cannot be resolved informally within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of England and Wales. Notwithstanding the foregoing, MediSync may seek injunctive or other equitable relief in any court of competent jurisdiction. If you are a consumer in the EU, you may also make use of the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.